Jennifer Sparks

 
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General

First Name
Jennifer
Last Name
Sparks
Title
Experience Research
Subtitle
User Research
Specialty
UX/UI Design

Contact Info

Phone Number
6508045176

Location

State
Washington
City
Elma
Address
75 Abbott Road
Postal Code
98541
Time Zone
(GMT-8:00) Pacific Time

Availability & Rate

Availability
As needed - open to offers
Hourly Rate
100

Skills

  • Customer Experience & Shopper Insights
  • Customer Retenion
  • User Interface Design

Employment History

Owner, Experience Research| Sparks-Stone Research & Consulting
2018 -
Senior Experience Research| Creative Market
2020 -
Senior User Research| Asana
2014 - 2018
Usability, customer Journey mapping, behavioral segmentation, personas, diary studies, remote unmoderated research
Lead Customer Success| Asana
2012 - 2014
First Customer Success person and helped build out the team and process
Lead User Operations| Asana
2010 - 2012
First user support specialist and helped build out the team and process.

Education

Psychology, |Stanford University
2004 - 2008

Bio

I research the customer experience. This includes how they interpret your marketing to how usable your service or product is and to how useful they find it. I can also help uncover new opportunities for your business based on customer needs research.

User reviews

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