Updated June 30, 2020
75 Abbott Road
(GMT-8:00) Pacific Time
Availability & Rate
As needed - open to offers
- Customer Experience & Shopper Insights
- Customer Retenion
- User Interface Design
Owner, Experience Research| Sparks-Stone Research & Consulting
Senior Experience Research| Creative Market
Senior User Research| Asana
2014 - 2018
Usability, customer Journey mapping, behavioral segmentation, personas, diary studies, remote unmoderated research
Lead Customer Success| Asana
2012 - 2014
First Customer Success person and helped build out the team and process
Lead User Operations| Asana
2010 - 2012
First user support specialist and helped build out the team and process.
Psychology, |Stanford University
2004 - 2008
I research the customer experience. This includes how they interpret your marketing to how usable your service or product is and to how useful they find it. I can also help uncover new opportunities for your business based on customer needs research.
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